Responsible Gaming

Lucky Star Casino is committed to supporting safer and more responsible gambling. Gambling should be an entertaining activity, not a way to make money, escape problems or cover financial commitments. Before you play, understand the risks, set personal limits and only gamble with money and time you can comfortably afford to lose.

Lucky Star Casino is operated by WUNGroup B.V. The site applies deposit limits, loss limits and cooling-off periods as part of its responsible gambling framework.

Gamble for entertainment

Online gambling involves risk. There is no guaranteed way to win, and past results do not predict future outcomes. Games are based on chance or other conditions defined by their rules, so a loss can occur at any time. Winning should never be treated as a regular source of income, and gambling should not be used to solve money problems.

Only gamble when you are making a free and informed choice. Consider your mood, financial position and other responsibilities before starting a session. Do not gamble when you are upset, under pressure, tired or affected by alcohol or other substances. These factors can affect judgement and make it harder to stay within your intended limits.

Set a personal plan before you play

Decide how much money you can afford to lose and treat that amount as the cost of entertainment.
Set a time limit and take regular breaks away from the screen.
Keep gambling funds separate from money needed for rent, bills, food, savings or other essential expenses.
Never borrow money, use credit intended for essential spending or sell possessions to fund gambling.
Do not chase losses by increasing stakes or continuing to play after your planned limit has been reached.
Keep a record of your deposits, withdrawals, wins and losses so you have a clear view of your activity.
Avoid gambling to celebrate, relieve boredom, manage stress or distract yourself from personal difficulties.

A budget is only useful if you follow it. If you find yourself changing your limits frequently, hiding your gambling or feeling unable to stop, take a break and seek support. Talking to someone early can help prevent a difficult situation from becoming more serious.

Tools for safer gambling

Account and gambling controls can help you manage how you use the service. Depending on what is available, you may be able to set deposit, wagering, loss or session limits, take a cooling-off break, or request a longer period of account restriction. Limits should be selected carefully because a change may not take effect immediately or may be subject to applicable requirements.

Use limits before you need them

Consider setting limits when you open an account or before beginning to gamble. Choosing limits in advance can make it easier to follow a plan than trying to make decisions during an active session. Review your activity regularly and reduce your limits if your circumstances change. A limit is not a guarantee that you will win or that you will recover previous losses; it is a practical way to control your participation.

Use available account controls to set a spending or activity limit that fits your budget.
Take a cooling-off period if you feel distracted, frustrated or tempted to continue beyond your plan.
Request account closure or self-exclusion if you need to stop gambling for a longer period.
Remove saved payment methods where possible and avoid keeping unnecessary funds in your gambling account.
Consider blocking gambling websites or applications on your devices if this will help you maintain a break.
Ask a trusted person to support your plan, where you feel comfortable doing so.

If you want to restrict or close your account, use the relevant account settings or contact the available customer support channel. Requests should be made clearly and honestly. If you tell us that you are experiencing gambling harm or ask for self-exclusion, we may take steps to restrict access in accordance with our procedures and applicable Australian requirements. Creating another account to avoid a restriction may increase risk and may not be permitted.

Account safety and personal responsibility

Keep your login details private and do not allow another person to use your account. Gambling accounts are intended for the registered account holder. Do not provide access to children or other people who are not authorised to use the service. Contact the operator through the available support channel if you believe your account has been accessed without permission or if you need help applying a gambling restriction.

Recognising gambling harm

Gambling harm can affect finances, relationships, work, study, health and emotional wellbeing. It may develop gradually, and a person may not recognise the pattern until it has caused significant difficulty. You do not need to wait for a crisis before asking for help. If gambling is causing concern for you or someone close to you, support is available.

Possible warning signs

Spending more time or money gambling than you intended.
Feeling restless, irritable or anxious when trying to cut back or stop.
Increasing your stakes to achieve the same excitement or to recover losses.
Returning to gamble after a loss because you believe a win is needed to break even.
Borrowing money, missing payments or using essential funds for gambling.
Hiding gambling activity, transactions or losses from family, friends or colleagues.
Arguing with people close to you because of gambling or breaking promises about stopping.
Gambling during work, study or other important responsibilities.
Feeling guilt, shame, hopelessness or significant stress connected with gambling.
Trying to stop several times but being unable to maintain a break.

If any of these signs sound familiar, stop gambling and consider applying an account restriction or self-exclusion. Speak with a trusted person and seek independent professional support. Do not try to recover losses by gambling more. Losses cannot be guaranteed to return, and continuing to play can increase financial and emotional harm.

You can also support someone else by listening without judgement, encouraging them to seek help and avoiding lending money for gambling. It is not your responsibility to control another adult’s behaviour, and you should protect your own financial and emotional wellbeing. Professional support can help families and friends understand what to do next.

Support, age requirements and further help

If you are worried about your gambling, seek help from an Australian gambling-help service, a qualified counsellor, a health professional or another independent support organisation. These services can provide confidential information, counselling, financial guidance and support for affected family members. Search for current Australian gambling support services through official government or recognised health resources. If you feel at immediate risk of harming yourself or another person, contact emergency services or seek urgent help.

Protecting young people

Gambling is not suitable for children or young people. Only eligible adults may use gambling services, subject to applicable Australian law and verification requirements. Do not share your account, payment details or devices with a child. Use strong passwords, device security and parental controls where appropriate, and keep gambling applications and websites away from children.

Our approach

Lucky Star Casino aims to provide clear information about responsible gambling and to support players who want to manage, pause or stop their gambling. We may use account checks, activity monitoring, age verification and other safeguards as required by our policies and applicable law. These measures cannot remove all gambling risk, so personal limits and informed decisions remain important.

If you have questions about available limits, cooling-off periods, self-exclusion or account closure, use the customer support option provided on the website. Do not send sensitive personal or payment information through an unverified channel. Before gambling, read the relevant terms, understand the game rules and confirm that gambling is legal and appropriate for you in your location.

Responsible gambling is a shared responsibility. Take regular breaks, stay within your budget and ask for help as soon as gambling stops feeling enjoyable or manageable.