Contact Lucky Star Casino

Need help with Lucky Star Casino? Email our support team at support@lucky-star-casino.wtf. We can assist with general account questions, verification, payments, technical concerns and responsible gambling requests. To help us review your enquiry efficiently, please provide the relevant details in your first message.

Lucky Star Casino is operated by WUNGroup B.V. The site applies deposit limits, loss limits and cooling-off periods as part of its responsible gambling framework.

How to get in touch

For assistance, send your enquiry to support@lucky-star-casino.wtf. Please use the email address linked to your account where possible, and avoid sending passwords, full payment card numbers or other sensitive information. Our support team will review your message and respond as soon as reasonably possible, usually within 24 hours. Response times may vary depending on the complexity of the request and the information required.

You may contact support about matters including:

Account access, profile details and verification questions
Deposits, withdrawals and other payment-related enquiries
Questions about bonus terms and applicable conditions
Technical problems affecting the website or your account
Responsible gambling requests, including help with account controls or restrictions

What to include in your message

To help support identify the issue and provide a useful response, include your account email or username, a short description of the problem, and any relevant dates or transaction information. If the issue is visual or technical, screenshots can be included where relevant. Please check that screenshots do not show passwords, complete card details or other private information.