Privacy Policy

Lucky Star Casino respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information may be collected when you use our website and services, how it may be used, how it is protected, and the choices available to you. It applies to players accessing the site from Australia and should be read together with our other website terms and policies.

Lucky Star Casino is operated by WUNGroup B.V. The site applies deposit limits, loss limits and cooling-off periods as part of its responsible gambling framework.

Information we may collect

When you browse the website, create an account, play games or contact support, Lucky Star Casino may handle information that relates to you. The information collected depends on how you use the site and the services you access. We aim to collect information that is reasonably necessary for operating a secure and reliable online casino.

Account and identity information

This may include your name, date of birth, residential details, contact details, login information and other information supplied when you register or update an account. We may also collect information about your account preferences, responsible gambling settings, communications and interactions with our support team.

Verification and security information

To help confirm your identity, age and eligibility, we may request verification documents or other supporting information. Depending on the circumstances, this can include identity documents, proof of address, source-of-funds information or information needed for security and anti-fraud checks. We handle these records carefully and only use them for legitimate operational, security and compliance purposes.

Payment and transaction records

We may receive information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment details on our behalf. We may retain transaction references and related records so that payments can be completed, accounts can be reconciled, disputes can be investigated and relevant obligations can be met.

Device, usage and cookie information

When you visit or use the site, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location, access times and information about how you interact with the website. We may also use cookies and similar technologies to remember preferences, support site functions, understand usage and help protect the service.

How we use information

Personal information may be used for the purposes below. We will seek to use information in a fair and appropriate way and will not use it for purposes that are incompatible with the reason it was collected, unless permitted or required by applicable requirements.

Creating, maintaining and administering your player account.
Providing games, website features, payment services and customer support.
Confirming your identity, age and account information.
Conducting security, anti-fraud, anti-money laundering and other risk checks.
Processing deposits, withdrawals, wagers, account adjustments and transaction enquiries.
Communicating with you about your account, service updates, security matters and support requests.
Sending marketing communications where permitted and where you have provided the required consent or have otherwise agreed to receive them.
Understanding how the website is used so that we can improve performance, functionality, content and user experience.
Detecting, preventing and investigating misuse, suspicious activity, technical problems and breaches of our terms.
Meeting legal, regulatory, taxation, accounting and responsible gambling obligations.

Some information may be processed by service providers that support website hosting, identity verification, payment processing, fraud prevention, customer support, analytics, communications or information security. These providers may only handle information as needed to provide their services or meet their obligations. We may also disclose information where necessary to protect players, the business, the public or our legal rights, or where disclosure is required by law.

Marketing choices

You can choose whether to receive promotional communications where an opt-out option is provided. You may unsubscribe by using the link in a marketing message or by contacting us. Choosing not to receive marketing will not normally affect essential account, security, transaction or service communications.

Cookies, security and retention

Cookies

Cookies are small files or similar technologies placed on your device when you visit a website. Some cookies are necessary for the site to operate, including features related to account access, security and navigation. Other cookies may help us remember settings, measure website performance, understand visitor behaviour or support relevant communications.

You can manage or disable cookies through your browser settings. If you block or delete certain cookies, some website features may not work correctly, and you may need to enter information again. Browser controls differ, so you should check the help section of your chosen browser for instructions.

Keeping information secure

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Access to information is limited according to operational need. However, no website, online account or electronic transmission can be guaranteed to be completely secure. You should protect your login details, use a secure device and contact support promptly if you suspect unauthorised account activity.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention, financial records and service improvement. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with our procedures.

Information relating to children

Our services are intended only for people who meet the applicable minimum age and eligibility requirements. We do not knowingly seek to collect personal information from children. If you believe a child has provided information through the site, please contact us so that the matter can be reviewed and appropriate steps can be taken.

Your privacy rights and contacting us

Depending on the circumstances and applicable requirements, you may have rights regarding the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion where there is no valid reason for us to retain it, and withdrawing consent to marketing communications. Some requests may be subject to identity checks, legal exceptions or other limits. Deleting information may also affect our ability to provide an account or service, and we may need to retain particular records even when deletion is requested.

To exercise your data rights, ask a privacy question or make a data request, contact support@lucky-star-casino.wtf. Please clearly describe your request and provide enough information for us to identify your account. For your protection, we may ask you to verify your identity before providing information or making changes. We will assess and respond to requests within a reasonable period, subject to applicable requirements and the nature of the request.

Access: ask what personal information we hold about you and, where appropriate, request a copy.
Correction: ask us to update information that is inaccurate, out of date or incomplete.
Deletion: ask us to delete personal information where retention is no longer necessary or otherwise permitted.
Marketing consent: withdraw consent to promotional communications at any time; essential account and security messages may still be sent.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or applicable requirements. The updated version will be made available on this page, together with its effective date where appropriate. You should review the policy occasionally so that you remain informed about how information is handled. If you continue to use the website after an update, this may indicate that you have read the revised policy.